The hotel is located in a less busy part of boracay and is hidden within trees, green and beach. The staff seemed very nice and kind, but unfortunately our experience was not the best. First, the rooms allocated sit across from the reception and right above where the streaks and buses come to pick up and drop off guests. There is constant noise, especially since the cars need to come there backwards and with the loud sound playing as the rear gear is engaged. And the concierge and guests will naturally talk to communicate, and that adds to the noise substantially. The breakfast was disappointing (but food at restaurant and the pizza were actually not bad). They failed to replace the toilet paper (makes you wonder why they don’t always have an extra one) and despite failing to replace with cleanup, and after I had called them to ask for, they never send someone to bring us …toilet paper.
Again, the staff seemed nice but clearly the hotel could benefit from improvements in management.
The hotel sits in a great location and has great potential, but management has to change.
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