DoubleTree Suites by Hilton Minneapolis Downtown

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

The staff was helpful and the room was very clean. I do plan on staying there again.

In general property was OK. Our bathroom door would not close because the handle is backwards and there was no holder for the toilet paper. We were not able to get the TV to come on in bedroom but living room did work. I should learn not to use liquid creamer in room coffee as it curdled. We were only there for 1 night mainly to sleep and the bed was comfortable.

all good

No hot water the whole time, mentioned it to the staff and they asked what we expected them to do about it. Also $35/night for parking on top of the already inflated prices

Do not book this is a complete dump, it should be condemned. Room was dirty on arrival, AC did not work in our room. No housekeeping service to touch up the room between nights. Staff were not friendly and it seemed like serving guests was an inconvenience to them. Avoid at all costs and book elsewhere.

Check in was a little tough. They overcharged us by a lot but eventually figured it out. The hotel itself was great!! Very clean, easy parking for downtown, loved our room & decent area!!! Nice bedding and nice bathroom. Very clean and safe

Perfect and clean place

Guests were informed by signs in the elevator that water would be turned off daily due to ongoing renovations. The water was to be turned off from 9 AM to 4 PM. However, in my room, my toilet did not work except one time in the evening and my shower never functioned properly even though it was after 4 PM and/or before 9 AM. The best part about my stay was Robert in the dining area. He was awesome!! I did inform the staff upon checkout about the toilet and shower. I received a verbal apology, but no other considerations. Thankfully, I was able to find the lobby restroom facilities since my toilet malfunctioned in the room. I don’t believe I would choose this hotel again based on this experience. I love Minneapolis, but may have to make other selections for good places to stay and visit family that live there.

Overall Experience: Poor I booked a twin bed room accommodation, but upon arrival, we were given a king bed room instead. Thankfully, there was a pull-out bed that my kids were able to use during our overnight stay. However, the check-in process was not smooth, as the staff had to sort through available rooms before accommodating us. Breakfast: It was not clearly communicated that a coupon was required for breakfast. If I had not asked the front desk, we would have ended up paying for our breakfast unnecessarily. Staff Service: My husband requested extra clean linens, but he had to go back and follow up again because the request was not addressed initially. Parking: The $30 per night parking fee was not clearly disclosed during the booking process. This should have been communicated upfront to avoid unexpected charges. Overall, the experience was disappointing due to the lack of clear communication regarding room assignment, breakfast requirements, and parking fees. Better coordination and transparency would greatly improve the guest experience.

The hotel is being renovated, which is fine. However, my sister and I each had rooms on the 6th floor where the air conditioning is not really working. Our rooms were very hot and stuffy. When we asked to be moved, they knew that the air conditioning in many of the rooms on the 5th and 6th floors were not working. They offered a box fan for our rooms. They only had one room open that we could move to, but that was not cool either. While we were talking to the front desk, another guest came up and complained about their room on the 5th floor. Why are they renting rooms when they know this is an issue. Also, they could not refund any money since we booked through Expedia. The only thing they could offer is breakfast coupons and no fee for the parking. Very disappointing, especially when it was so outside.