Our experience was not great , i had previously contacted them to advise that we will be 3 adults , while it was booked for 2 , but had booked a twin bed room that sleeps three, they they checked us in , but i assumed that this was changed , after two days they said we will have to pay extra , which was fine , but was communicated to us like we were being dishonest.
The room had only 1 towel , no hand towels , no ironing board , when we contacted room service , they brought us extra towel no hand towel and a filthy ironing board. We had to then go to the reception and ask again for a clean ironing board , the houspeeking staff said the provided ironing board was fine and after some convincing they changed the ironing board.
To top it all we had a cockroach crawling around the table and the beer mug in the Bar. The housekeeping staff only on the third day of our stay provide us with towels for 3 guests.
We booked this as all our family from overseas were staying there for the wedding. Our family members found cockroach’s in their rooms as well.
We were extremely disappointed for a 5 star hotel. The price is the same as Taj Yeshwantpur which we all agreed would have been a better option .
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