This facility would be impressive for a three-star resort, but it falls well short of the standard expected at a luxury property.
The front desk staff appeared inadequately trained. Despite verifying my checkout information in advance, my account was still closed incorrectly, even with a supervisor involved. I was overcharged for services that were never provided, and the staff was unable to resolve the error before my departure. Instead, I was given a form to submit for a possible reimbursement after the fact.
If you're considering renting a poolside cabana, I would recommend against it. The service and level of attention simply do not justify the $1,200 price. In my experience, guests seated under the standard pool umbrellas received more attentive service than those in the cabanas. Another factor that would have steered me to another resort is the limited pool hours. Pools close at 6 or 7 pm depending on the pool.
Our room offered a beautiful view of the city from the 60th floor. The room itself was clean, and the beds were very comfortable.
One downside was the nightly music from the XS nightclub below, which continued until around 3:00 a.m. If you're a light sleeper, this is something to keep in mind when requesting a room.
On a positive note, security was excellent. Room keys were checked and scanned before guests were allowed access to the guest floors, which made us feel safe throughout our stay.
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