On the whole, the National Hotel offered very good value for money as far as I was concerned. We were given a very attractive, spacious room, which was one of the best features of this hotel. The breakfast offered was adequate in that there was some variety and reasonably good quality. One staff member in particular, Greta, offered very good service indeed and demonstrated genuine care for all guests. What was truly outstanding was the hotel restaurant, 'The Fat Cat', to which I would award 7 stars if I were able to do so. That is because it was consistently excellent in terms of quality, quantity and service. Accordingly, we went there for dinner on three occasions.
There were of course areas in which improvement could have been warranted. The room itself was cold initially, and a space heater was quickly delivered although initially it did not provide adequate heat. So a second heater was supplied and subsequently the room was amply warm for the duration of our stay. The front desk staff were attentive, with some exhibiting more warmth and care than others. On one occasion cleaning of the room was not carried out adequately at all, while on another occasion, it was thoroughly cleaned.
We would therefore consider staying at this hotel if we were to make a future trip to Klaipeda.
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