So the staff were always kind and friendly with the exception of one older woman who worked the breakfast bar in the mornings. She was pretty rude and made all 4 of us (2 being my sons) uncomfortable with the extreme lack of friendliness. The headboards hadn't been dusted in god knows how long, i have pictures to prove it. Their parking garage was down and so we had to park 10 minutes down the road because we weren't gonna pay 55.00 a night for valet parking because that was not communicated to us prior to out trip from dayton ohio...so we hadn't budgeted for that. Had we been told we could have planned better since it was my special needs autistic sons 15th birthday trip. We had to park 5-10 minutes down the road in public parking but it was super sketchy in that whole area. They do very well ay dressing up the hotel online I will say. But...pubic hair in the bathtub, a crack in the ceiling by the closet, never changed the ice bucket liner out, and when I wrote a letter for house keeping to please dust the headboards left on the nightstand they are supposed to wipe down.. didnt happen, nor was the floor ever vacuumed. They didnt offer to send someone up to clean the hairs from the tub or anything, We had to which was GROSS. Which made me question how clean everything else truly was. NOW they did give us free breakfast (which was actually very good) for the hairs in the tub we found which I appreciate..but definitely NOT worth almost 500.00 for 2 nights
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