There was a smoker in the room next to ours on the first of six nights. The staff tried contacting the smoker but got no answer. Meanwhile the smoke from the room was filling the area outside our door, the entire hallway, and seeping into our room.
I awoke after that first night with membranes in my nose, eyes and throat burning. Thankfully, the staff listened to my complaint as I am extremely allergic to cigarette smoke. The next morning they moved us to a different room on a different floor right away. They came and got our luggage and moved it to the new room. I feel they should have offered a discount or refund for that first night as it was miserable and while it was not the fault of the hotel, it was not my fault either and certainly not what I paid for.
After that first night, the hotel was wonderful. The staff were very accommodating. The food in the restaurant was excellent. The room was cleaned to perfection every day that we were there. The cleaning staff is amazing. The guys at the front desk secured a taxi for us on several occasions, even standing in the middle of the street to hail one if needed. The hotel was extremely well located....close to many major sight-seeing and shopping attractions. It was very quiet and exactly what we needed after that first night.
The AC was strong in the lobby but very weak in the room. Close door between the dressing area and the sleeping area in order to keep the room cool at night.
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