The property and room were similar to a 3 star hotel vs 4 star. We had both food (20% off) and spa credits per our Expedia booking. For the food discount they tried to restrict it to first 20% off a second buffet purchase with the purchase of one and then to 20% off a second 3 course lunch after the purchase of one. We just wanted our 20% off and finally a server at Prickly Pear was able to provide it. They never mentioned the spa credits and on the last day told us again it was for a specific service that had to be booked ahead of time, therefore making it impossible to use.
The room was ok. Very hard bed. We had an issue with the water and one if the shower handles falling off spraying water everywhere. Maintenance came up over an hour of it being reported, walking through the water and wet towels leaving mud everywhere. I asked them to have housekeeping come after we left for dinner bc we were now delayed for a reservation. They never came up. The next day I called again, but had to stop at the front desk to get more towels and ask again for housekeeping. They finally came later in the afternoon.
We enjoyed the pool and the food was better than average. Most of the customer service was great and helpful besides the front desk and maintenance.
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