I confess I fell for the headlines. Rosewood HK, the no. 1 hotel in the world! We were excited to close out our trip there. And yes, the building is beautiful and imposing, and the rooms are the stuff dreams are made up. And that’s about it. There is not a trace of hospitality in how this hotel is managed. When you charge so much for a room, you are expected to deliver. In particular the restaurans suffer greatly.
We started with coffee and cake at the cafe the hotel boasts so much about. Cake delivered in two minutes. Coffee about 20 minutes later. The point is to have them together.
Breakfast is a painful affair. Coffee is a tepid acrid sludge that also takes forever, but not as much as the main courses, waffles that arrived 30 minutes later and cold as ice. The waiters are courteous but run around without a clue.
Drinks at the Darkside bar are also a mess, its not fun to sit around drinking water while drinks also take about 25 minutes to arrive. Coke zeros and drinks arrived at the italian restaurant BluHouse 40 minutes after ordering them. Bread was sadly stale.
Food is not just about the taste but also about timing.
The only bright spot was Chaat.
We stayed there for four nights and I can honestly say that looking back the only thing I remember is the feeling of having been swindled.
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