This was certainly not a 5 star hotel. The property was beautiful, the room was clean and comfortable (except the bathroom which smelled heavily of cigarettes), the rooftop pool was lovely, but there is a major lack of details to be considered a 5 star hotel.
The in room minibar was empty, despite a price list. The room service menu was huge with lots of great options, we were excited to order after a long travel day but upon calling we were informed none of the menu was available, we could only order sandwiches, which made no sense since the restaurant was fully open and the whole menu was available to dine in.
There is actually no airport shuttle as advertised, they arrange taxi services which are triple the price of an Uber.
The fitness center was very run down, of the 4 cardio machines, only one treadmill actually worked and turned on. The Bike machine had a broken power cord just sitting there on the ground. Most of the other equipment was old and didn’t work properly.
Overall, don’t expect 5 star quality from this place. It’s fine to stay since it’s near the airport which is why we booked, but I expected much more from a 5 star hotel in India.
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