TRU BY Hilton Edmonton Windermere

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

Clean room, comfortable beds, friendly staff

The sink was broken. The shower was broken and dirty. They were renovating the units on both sides of mine until 9 pm with very loud construction activity that was not noticed to the traveller.

No coffee in room I like coffee before I get up and leave room

The hotel is great and all! This review needs to SHINE on the staff member who treated us so amazingly well!!! The rest of the staff were fine but we pretty much only interacted with Shine during our few days here. Her name is SHINE at the front desk. She was unbelievable!! Such a kind soul. She went over and above to make our stay more comfortable and one of the best experiences we have had at any hotels. We will be writing a dedicated email to the manager of this particular hotel to express how amazing she was. Unless you are the one who reviews these? If that's the case, this will cover how appreciative we are for her, but not express how well she dealt with us. Thank you Shine!! Thanks and we will be staying here again if we can afford more nights in the near future when we come up for business.

Great place, clean and modern.

Check in was great , friendly , spent 2 nights . Soccer tournament so lots of young kids. Ours included. Our room didn’t get a clean . Had to go take our garbage and ask for replacement bags. Came in from very wet cold game and went to get the coffee supplied at front . It was lukewarm ,front end staff said come back in 15 and she was making more . Went back twice , no coffee. Landscaping needs major clean up . Breakfast was super busy , only skinny garbage cans for plates, cups,cutlery . Overflowed . Did like the overall decor and quiet location . Close to many stores.

All good

Our keys didn’t work so I had to go back and have them redone. No direct contact to the desk unless he went down room was not clean hairs in the bedding and one sitting chair was absolutely filthy on the arms room was extremely cold. Tried the furnace set it to 75° and the air conditioner was still working so we froze all night not a great experience.

Room was what I needed, bed wasn’t super comfy, shower was great, amenities were good. No coffee in room but available 24hours a day in lobby- in the morning I trekked down to the lobby in my pajamas to get a couple cups🙊 Staff experience was very transactional and most times the front desk staff were on their cell phones looking very bored. If I am back in the city I will probably try a different hotel.

Fantastic hotel. Great service and great location