3 star overall from us.
In many areas the hotel meets its 4 star rating, but it fell short in several important areas.
Positively the location is great and rooms are smart and modern. We had 4th floor apartments, which were great - albeit the WC location (and absence of a hand basin) is flawed. You have to walk through the bedroom and living area to get to the toilet / wash hands.
Fundamental issues that lower our rating were:
1) We arrived at 1415 and were advised neither of our rooms were ready and to come back at 1500. At 1500 the check in queue was massive, literally out the front door. Even the priority queue (for club members) was around 30 minutes. Not really acceptable for a supposedly premium brand.
2) Noise - there is no getting away from the fact the ground floor houses the largest nightclub in Bratislava. Even on the 4th floor you could hear the music beating until 4am Sunday morning. Add to that the noise of drunk people leaving and it will impact your sleep.
Furthermore, we experienced banging and hammering two afternoons, that the hotel blamed on nightclub refurbishment. We raised a formal complaint about this that was supposedly referred to the manager, but seemingly completely ignored…
3) Pool access - when we booked back in January no charges were mentioned, but in the interim significant charges have been implemented - 10 euros per person per entry if booked in advance, and 15 euros per person per entry on the day.
4) Long queues and chaotic breakfast.
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