Would never stay here again. thee room I was in, across from elevator but next to staircase, the elephants came trancing down every morning, So I was woken up at 0800 every day and the hotel turns off the AC when the maids start cleaning and theen back on when the maids are done cleaning. Sometimes it’s turned back on between 1330 and as late as 1530. Bathroom looks new but the shower head was broke and it was like standing under a water fall. I notified management when I checked out. We even had a water issue, toilet didn’t flush and the shower stopped, though I can’t blame that on the hotel, they think with all the construction a line was hit. BED so uncomfortable, small bed, pillow mush, and a very small TV. The staff was helpful. Plane arrived late so stayed in Madrid first night but called. hotel to advise them of what happened and NOT to cancel my reservation aand that I would arrive the next day instead. No up grade, and no waving of the cost for the 1st night either. The person that took the call from the hotel was nice and made sure the reservation was not cancelled. Very disappointing stay. Yes in the heart of the old town, and the building is old, but hotel should spend some money and bring it into the 22nd century or reduce rates.
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