We arrived early, checked in and room was assigned. We were told to go eat lunch. Once we returned to the desk . Young lady was at the desk, gave us keys. Luggage was taken upstairs, and the room was not what I paid for. I requested double beds, terrace and jacuzzi. That room had neither. King bed and balcony with bushes and no tub. The bellman called the desk and I spoke to the lady at the front desk. She said that is what was in the computer.
We went back downstairs and she told me it was nothing she could do, since I made the reservation through Expedia. Which I have never had an issue with them. Proceed to call Expedia, the lady at the desk, said it was a mistake. She found our keys already sitting at the desk. What needs to happen is training for the associates, communication with one another when shift changes.
Once my daughter got to the room. I still had a king bed instead of the double bed. So I ended up getting a twin bed. Unsatisfied with that.
Food choices onsite were not good either. Not enough seafood choices, music was not versatile enough . Needed more restaurants. But it was cleaned and seems to not have enough as far as cleaning crew.
Entertainment was a little boring.
ที่จอดรถ (ฟรี)