Hotel was clean and in a new condition. The staff unfortunately let this stay down. We booked in for my husbands birthday, booked a late check out, spa day with massage. There was no effort to say happy birthday or recognition of his birthday, when we went back up to the room the room card didnt work because they hadn't sorted the late check out so ended ip in reception in my robe, not ideal. Maybe we're use to hotels were they make attempt human connection / friendliness. Shame really, not very personable, not very welcoming, no effort, felt very underwhelmed by the experience. Maybe if I was travelling for business it would have been fine.
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