A number of minor niggles and one big one really let down this hotel. Safe didn't work when we arrived, body lotion empty, late housekeeping, wi-fi outage. There was a fire alarm and the alarm did not ring on our floor (10th). Whilst it was a false alarm a staff member said that the lack of alarm on the 10th floor would be investigated on Monday. It was Friday. When I pointed out I could have burnt to death by then, the response was "I hear you". In its favour it is well located next to central station and our room was quiet. However Stockholm has many hotels to choose from and we won't choose this one again.
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