I've stayed in tiny family-run hotels in developing countries that were run with more care, competence and hospitality than Disneyland Hotel Paris.
The room phone deserves a special mention. I called Reception, Concierge or Room Service around 100 times during our stay. They answered maybe twice. Every request meant walking to reception and waiting another 10–15 minutes in line.
Room service somehow achieved perfection in the wrong direction. We ordered five times. They got the order wrong five out of five times. Every delivery was late. At one point I literally begged them not to mess up the order. They still did.
Then there were the caramelised nuts. "20 minutes," they promised. An hour later: "They're on the way." I left the hotel and asked Reception to make sure they were waiting in the room. They arrived the day later.
Housekeeping rarely replaced basic items. The TV died in the middle of the World Cup semi-final my son had stayed up to watch. I called Reception 12 times. Nobody answered. The A/C unit was falling apart and the toilet barely flushed.
The most shocking part? The staff were often rude and condescending, despite the eye-watering prices.
If you simply enjoy setting money on fire, I recommend this hotel wholeheartedly.
Everyone else should stay somewhere -anywhere- else.
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