The staff were truly some of the most amazing people I’ve encountered, and their kindness and professionalism stood out. However, I was disappointed with the hotel itself, as the cleanliness did not meet the standard I’m accustomed to. I regularly stay at the Deerfield location and always have an excellent experience, so this was unexpected.Additionally, there did not appear to be enough staff, and the lack of room service is unacceptable for a hotel of this level. While the team members on site were wonderful, the overall service offering fell short.
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