We were disappointed with this property.
- [ ] Only one person working at check in around 5 PM which caused a delay for the check in process.
- [ ] The air conditioning is so loud that it’s difficult to get a good nights sleep.
- [ ] The toilet seat was so old and broken.
- [ ] While there is daily maid service the dust on the furniture was very noticeable.
- [ ] The general cleanliness of the hotel needs to be improved. Garbage left at the pool by uncaring patrons was there for a full day. The garbage cans by the pool were overflowing.
The worst thing about this hotel are the daybeds by the outside pool. While we waited for an empty space daily, we were never told that if we wanted to reserve a daybed we needed to visit resorts.com and reserve the space for a $75.00 fee. We were not aware of this nor were most of the people relaxing by the pool. A hotel employee approached us and told us we needed to move because the daybed we were using had just been reserved. Yes it was a bit embarrassing but the worst part is no one told us about this. I went to the front desk and questioned the employee they, told me this is specified on their website and it’s posted around the pool. This is NOT true. And a better practice would be to tell people this rule upon check-in!
Also, charging $14.95 per day for WiFi is outrageous!
We stayed at this hotel because the Marriott name indicates it’s a nice property. It was very disappointing.
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