This was a very disappointing experience. First, upon checking in, they gave me a room with two single beds despite having purchased a room with a king size bed. Second, the room smelled like mold, according to the bellman. This required me to go back to the front desk to get the type of room I paid for -- which also smelled like mold. Apparently, the smell is coming from the air conditioners, which indicates they need to be cleaned. I also ordered breakfast and dinner included with my room. What wasn't clear is that drinks are not included. I don't mean bar drinks, I mean water. In a city that doesn't provide clean water, a hotel that charges $5 for water is ridiculous! It would be more understandable if this were a budget hotel brand, but Sheraton is not a budget hotel brand. This brings me to my last point: Sheraton (Marriott) workers hide behind the policy that since I reserved the room through hotels.com, they can't/won't make any changes to my reservation -- despite the fact that they tried to extort money from me by putting me in a cheaper room than I paid for! So whether this is a hotels.com problem or a Marriott/Sheraton problem, it left me very disappointed with and regretting my choice to stay there.
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