Very sketchy check in. Two rooms booked, confirmation number received, payment taken, all by third party Hotels dot com.
Upon arrival at check in, only one room shows as reserved in our name.
The front desk clerk can not find our other booking, and cannot explain why, (third party to blame presumably), desk cant help in these issues and that's a valid a reason to avoid third party booking.
The clerk cannot provide another room, even if we pay for it, as the hotel is fully occupied. Convention in town, more later.
So the solution they offer is to switch us to a room with a pullout couch for the second party in our group. Mind you we are two adult men traveling for work. So now we have to toss a coin for the couch/bed? And have to deal with eachother snoring and sharing a bathroom, night time dress code, etc? Not cool at our stage in life.
But it is what it is?
So now I'm on chat with expedia, complaining about expedias shortcoming. They of course communicate with the hotel. Who suddenly has our second booking available? Great! Relieved! But who and how messed this up? We don't know? Why didn't the front desk clerk have a room available when we clearly were let down and willing to pay another booking? I will never know, all parties blamed each other and never came clean. Fixed in the end yes. But lack of knowledge and communication at the desk is just as bad as expedia.
About that convention in town? Medical Grad students. Terrible bunch. Overran the town.
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