Savoy Palace - The Leading Hotels of the World - Savoy Signature

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Savoy Palace, Funchal: 4 stars at best. Smart-looking rooms, five-star price, four-star delivery We spent six nights at the Savoy Palace, and the honest verdict is that this hotel is two different properties stitched together. The rooms present well: modern, contemporary finishes, and a clear step up from the public areas. But they photograph better than they live. Clothing storage is inadequate for two people. The wardrobe is designed such that you cannot hang a maxi dress without the bottom half folding back on itself, and there were nowhere near enough hangers for two guests on a six-night stay. That is a design failure and an operational one: housekeeping should be checking hanger counts on every turnover. A room that looks the part but cannot accommodate a week's luggage isn't finished to a five-star standard, it is styled to one. The public areas are more baffling still. The lobby and ground floor look like someone kept the furniture from a previous fit-out and tried to blend it with newer pieces. The result is dated and mismatched, and it sets entirely the wrong tone. Walking from your room down to reception feels like changing hotels. Service is where the property splits in two. Staff are warm and genuinely friendly everywhere, and that deserves saying clearly. Front desk and check-in were smooth and professional, and breakfast service was solid. But standards vary enormously by department. Poolside is the weak point, and it fails on three fronts. Execution. Ord

Love it

We were greeted warmly upon our arrival by staff. The room was kindly upgraded and was beautiful. We were offered a welcome drink and some Madeira wine in our room. We opted for an additional breakfast, there was confusion as I was under the impression this was included in the original booking. The turn down service was excellent. The spa was lovely although no locker was offered to us. The outside pool is a wonderful attraction. The main issue we had was an event celebrating fireworks - viewing party. It was advertised as starting a certain time but finished thirty mins afterwards. We fed back about this and asked to speak to managers but we had to chase this. When we did speak to a manager, they were very kind and took money off our bill. I would be happy to return

Literally the best place - for food, service, and the amenities! We’ve been coming back annually

The Savoy team is outstanding and everyone's mindset is service oriented. They have an excellent property that connects with the Savoy Royal and offers sea access as well as u

Excellent stay and great location

Beautiful property with an excellent layout. Staff and service were impeccable. We enjoyed several restaurants including Pau de Lume and Nikkei on premises. We also enjoyed massages and use of the immense Laurea Spa. We would definitely stay here again.

It was just the most perfect stay - thank you

Our 2nd stay here 5 days in June very central to everything. Very clean and supper love the breakfast we will be back

The staff were very attentive and helpful. The rooms are beautifully furnished and very clean. The beds are very comfortable too! Guest relations delivered a lovely gift for our 40th wedding anniversary as a surprise, very nice indeed and a lovely personal touch.