It was a terrible experience for us. We checked in at 1700, was told the room was not ready yet, checked in is supposedly 1500. We waited for few minutes was told the room is ready. We get to our room, it’s hot. The AC is supposed to be on already, we went for dinner came back the room is still hot. I called downstairs at 1800 the front desk said they will send someone up. Engineering came he checked out the AC and said they will change the filter since it’s dirty. Wait for 30 min maybe it will get cold. Waited same temperature. Called downstairs about 3-4 times was told they’re working on it. It’s now 1930 and we’re exhausted. Finally got the energy to go downstairs in the lobby to talk to Mike (supervisor), was told again the room is almost ready and he will personally check the room himself if it’s clean. After few minutes the room is finally ready.
For future guests, I think that they should check AC filter in a regular basis, make sure the AC is working especially for their guests and prompt response for complaints.
Breakfast was good in the other hand. Morning supervisor was apologetic with our experience. I didn’t get his name.
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