Our week-long stay in a King Bed suite was terrific. The amount of space was so helpful, and the updated bathroom was pleasant. The staff were friendly and helpful, without exception (we interacted with close to a dozen staff members throughout the week, often informally). Given the historical nature of the building, there are quirks. The hot water took awhile to arrive in our shower-- but it always did arrive! We were high up (24th floor), so maybe that was part of it. The elevators are small and tight. The carpet in our room was a bit worn, but this was minor. The fitness room is large, but only accessible through a kind of back stair maze. All these things noted, we loved our stay. For us, the historical aspect of the hotel was a charming plus. And of course, the outstanding location at the top of Michigan Avenue is wonderful.
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