Upon arrival the valet was closed prior to the time that was posted for closure. When I asked at check in if someone could help me because I had my leg in a boot/cast and had to park for away they would not. They just told me I’d have to self park and that it advertises valet closes at 11 but they usually close at 10:55. It was 10:54 when we arrived. Also, the bathroom floor and shower in our room were disgusting. Hairs, grime, what looked like either mold or some gross dark brown goop in the corners and between tiles was everywhere. I called to report and they said no one was available to clean it until the morning. We needed to shower for an early appointment so we had to leave early. We were never offered another room and only the comment someone in the morning was the best they could do and sorry but she herself could not go up to the room to clean it herself. The next morning I spoke with manager Wendy and she was the only good thing about that place. She listened and allowed me to explain everything that happened. I sent her photos and video of everything. I asked to please not be charged for the last night so I could go somewhere else to get another room. Without even asking she refunded me for the entire stay. Wendy was wonderful. Unfortunately the night staff was not and their cleaning staff needs to be reminded of how to properly clean a bathroom.
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