My wife and I chose this hotel for a 6-night stay while on holiday primarily due to location - within walking distance to Fontainhas (Latin quarter) and key areas of Panjim. But in most other respects, Novotel Panjim was disappointing.
Among other things, the hotel bungled our airport pickup at night; room service standards were appalling; and asking for any local info or advice from staff was a waste of time - (with one exception) they were clueless! This is probably due to poor staff training and lack of basic operational systems, but it's not acceptable for an Accor Hotel! This hotel is way below usual Accor/Novotel standards.
Caution: Hotel also houses a casino and the lobby area sometimes has drunk and aggressive men who stagger out of the casino shouting. The lobby is often full of men who are sitting around. This hotel is NOT suitable for any solo female traveller or even a group of women. We would not stay here again!
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