Discovery Inn Vallejo / Napa Valley I 780

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

Absolutely horrible experience at Discovery Inn. First off, they will DOUBLE CHARGE you for the room because they claim they “don’t take third-party payments,” even when your reservation has already been prepaid. Completely unacceptable and feels extremely unprofessional. The customer service was terrible, communication was rude, and nobody seemed willing to help resolve the issue. Instead of finding a solution, they make guests feel like they’re the problem. The entire experience was stressful, frustrating, and honestly ruined the stay before it even began. The management lacks professionalism, transparency, and basic hospitality standards. I would highly recommend staying somewhere else unless you want unexpected charges and a major headache. Definitely not worth the money or the hassle.

They don't honor Online 3rd party reservations

I did not stay there cause I was told that they didn’t do third party online reservations I booked a room through Expedia and got there and told me that they had no room

So I didnt get room as we arrived it looked awful, rv tents clutter

the property informed us at check in that they