A Deeply Disappointing Stay
I recently stayed at the Dan Tel Aviv, and it was a truly disappointing experience from start to finish. This hotel is nowhere near the five-star standard it claims to offer—if anything, it’s a one-star in terms of service and guest care.
First, our room was not ready when we arrived and was extremely dirty. We had to wait about four hours for it to be cleaned, and even then it wasn’t properly cleaned. We were traveling with two kids and specifically chose this hotel for the children’s pool. Every day, the staff said the pool would be fixed “tomorrow,” but it never was. Our kids never got to use it.
To compensate for the room delay, the manager invited us to the hotel restaurant. I was respectful and tipped everyone generously, even giving the manager 100 euros because I didn’t want anything for free. Nevertheless, they still charged us for the wine we ordered, as well as a coffee and a Coke that we believed were included.
We also paid almost $300 for Shabbat dinner for my wife and myself, and once again, they charged us extra for a Coca-Cola and a coffee on top of that, which was never made clear in advance.
To make matters worse, some of our kids’ pool toys disappeared and were never returned. Finally, even at checkout, the staff allowed other guests to cut in front of us, ignoring the fact that we had been waiting first. They simply didn’t care.
In conclusion, the Dan Tel Aviv failed on every level. This is not a luxury experience.
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