Finca Serena Mallorca, Small Luxury Hotels

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

The landscape is beautiful, breakfast really good and staff provided a warm service, they even prepared your room every night perfectly for sleeping. It was a shame that there was a private event happening and therefore I couldn’t take yoga classes in the glass house which was one of the reasons why we chose the hotel.

Lovely relaxing break. Amazing food, stunning building and perfect room. As well as friendly and helpful staff.

Beautiful hotel, very kind and friendly staff, great food.

Honestly, we were most excited about this stay on our honeymoon and it was a miss. This was our 3rd Michelin key hotel of our trip and it truly did not compare to the others. The grounds were beautiful, but the service and overall experience wasn’t. The missing piece to describe it all was lack of attentiveness. From introduction to the hotel at the start, to the pool area/service, to staff at breakfast, to service at the Michelin restaurant. Overall it felt like a 4 star hotel, rather than a 5. As honeymooners, we let the hotel know this in advance, every other 5 star hotel on our trip made sure we felt the warmth and service, this was an absolute miss from them. The spa, was missing water in the water jugs upon entry, there was not an employee in site for the 2-3 hours we spent there. The massage was great but to label this a unico spa experience, it wasn’t. When we got there as honeymooners, a little bottle of wine or glass or card to say “congrats” would have been us feel a bit more special during our stay. To be honest, we wanted to explore this hotel and recommend it to our friend next year for her wedding, based on size and look from our booking, but we quickly redirected and told our friend not to. Honestly, really really wish it was a better experience.

Bel hôtel, dans un beau site. Personnel essentiellement composé de saisonnier et donc loin d’un standard de 5 étoiles. A plus de 700€/ nuit on attend un vrai service. La climatisation était défectueuse avec 38degres La restaurant et room service très limités. Beau spa en revanche avec de bien nés soins.

This was a nice hotel with nice amenities and good service. The rooms are nice and the pool is lovely. This hotel list marks for charging 6 euros a bottle for water at the pool, a very mediocre and expensive paella dinner, and a service charge to bring a mediocre breakfast to our room when we needed a check out before the breakfast which was included began. Considering the cost of this hotel, this was disappointing and we have had a better experience in other high end hotels on the island.

The most incredible experience. The safe is fantastic and attentive ! I must stay .

Incredible experience. Totally recommended

Friendly staff; delicious healthy-leaning food, spa was cozy and beautiful. Fire pits outside would’ve been amazing as well as food and beverage service by the pool.

Hotel’s property is lovely. Very relaxing. Spa was nice also but, when i asked if i could have the fire lit they sent a girl whom did not know how and did not bring wood… Food was very disappointing for such an expensive hotel and very limited options. Service was extremely slow and had to constantly find someone throughout the dinner (which took 3 hours) to get drinks. Also, as we waited for our room to be ready they actually let me enter an already occupied room which was quite uncomfortable for both parties as they were in bed! Mortifying… food was not good. For the price was not worth it. Unless you are not fussed about good service or food for €500 a night. Cannot say I would recommend to my group travel vacationers which i would have loved to add to the visit Mallorca list.