Location was great, but the room was run down and showed its age. When we arrived the hot water didn’t work in the bathroom, and we had to contact the front desk to get engineering sent up to fix. Staff were very dismissive and cold. There were multiple areas of previous water damage and staining, bathmats were fraying at the edges and worn. During our stay I had ordered from Taobao to be delivered to the hotel which I had to go down multiple times to find my deliveries with one of them being completely lost. Staff again were dismissive and I had to result in other means to try and get it resolved. For a 5 star hotel and the price we expected better.
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