Had a very bad experience with the management of the hotel. There were some hicup at the check in and i believe management of the hotel should improve its customer relation management.
Thanks to the rest of the staff, i had an amazing stay. Management should really thank them. The staff was amazing and had a great customer relations.
Few things:
- the infinity pool needs a strong improvement.
- lots of bird poop on the sunbeds
- at the kids pool, (at the slide pool area) kids older than 3 years should not be allowed. They are jumping in the pool and if you have a baby it gets quite dangerous. My son was pushed several times
- the villa and the overall property is not stroller friendly (stairs everywhere,…)
But
Went for a family staycation. The staff is amazing and you can count on them. I had a back pain and one of the buggy driver gave us his phone number to call him directly so we would not have to wait and stand with pain! After this all the buggy team was aware of my back pain issue
The cleaning team was really nice and friendly as well as the restaurant team! Thanks the team
Very nice spot for family staycation. We also had a nice encounter with the photographer based in the hotel.
Breakfast good
The quality of food for the restaurant of the Mediterranean restaurant has to be improved.
Also, friday very nice belly dance show at the beach and great ambiance for the BBQ. Must do!
Overall nice experience few improvements especially on the management behaviour
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