My check-in on Thursday was great. The young lady was very professional and noticed I had two reservations Thursday-Saturday and Saturday for one night. She made a note that I wanted to keep my same room for all three nights. Well Saturday is when my trip went downhill. The front desk lady called my room to say checkout was an hour ago. I mentioned I had Saturday night reserved also. She told me no I didn’t and due to I used a third party I have to checkout. She was very rude, I told her I will be down to show her my reservation. As I walked to the desk I notice she was was on the computer and found my reservation. The young man at the desk with her had his head down on the counter as if he was hungover. Not professional at all. As I showed the rude lady my reservation she never apologized for being rude. She just said I needed to provide card for incidentals. I was ok with that. My issue is her being unprofessional in her tone. Needless to say to say I’ve X this property off and will never stay here again when in Austin.
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