Excellent location, great pool and facilities.
But they need management overhaul. The staff is alright, they seem overworked and lacked resourced. For such a big hotel with 150 villas spread over 20+ acres they had just 2 buggies for handling luggage. If this was a Asian resort they would have 10 buggies riding at every whims.
The restaurant has some great servers and food is good. But there are no seats unless you book prior. For a resort which is a 8-10km away from nearest town you need to have enough seating to serve everyone in the resort and more for visitors.
Food, for breakfast was good. We did not book anything at the villa after we saw this mismanagement. Would have loved to use the spa (too cold for swim for me even in the heated pool).
The weird thing was that the reception insisted on putting a charge on the room for extra umbrella!! You can simply charge the deposit if bad guests steal your umbrella without offending other good guests.
Service industry is about enthusiastic solving the problems and being genuinely helpful. Many servers in the restaurants were quite genuinely helpful. Housekeeping was good - though I did not meet the housekeeping staff they seemed competent. Front desk needs improvement - proper training. Send them all to Asian Pullman hotels to learn.
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