WoodSpring Suites Austin Northwest

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Decent stay. Manager (red hair) was extremely nice and helpful! My room had a “wet towel” smell and my pillows smelt the same. Not a terrible stay but not the best.

They rooms the building the outside property is clean nice. The staff is very friendly and helpful. This is a home away from home. The beds are very comfortable. I love this place.

Our experience here was absolutely awful! We had a late flight and arrived at 1:30am. The desk was closed but we dialed '0' and a staff member showed up. Unfortunately, she was unable to log into the computer to check us in, so she called the supervisor. It took 20 minutes to get checked in, and then the door next to the counter wouldn't open. Rest assured, it's a door problem and not a card key issue! The hotel staff were gracious given the late hour, and I am very appreciative for them. The room was awful. It smelled like smoke (the whole hotel did!) and it was dusty inside. No shampoo, conditioner, moisturizer, nor hair dryer in the bathroom. The bed was the worst; there was no sheet between the felt blanket (brown / gray fuzzy blanket) which is really disgarsting. Luckily it was hot so we didn't need the blanket and just slept on top of the bed. We had to turn the AC off because the filter was old and smelly. Outside, a group of people were talking loudly until 3am and kicking bottles around. After that, the birds started chirping and then a large truck idled their engine at 5am. Needless to say, we didn't get any sleep! I had booked for two nights, but after the first night, we left and didn't return. Booked a Holiday Inn Express instead and instantly felt smarter! Later on, I found CL ads advertising short term housing at this hotel. Search around and you'll find it. Kinda sketchy...

It is a good place

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The front desk girl was 🔥 and super helpful

Staff was very unprofessional,Customer service is very poor a lot of hobo’s outside also and gang activities.

Ice cold AC and comfortable bed were the highlights. Staff was friendly. No soap or shampoo so pack accordingly. Low water pressure so no showers but enough to flush toilets and brush teeth. Linens appeared cleaned but stained. We choose to cut our trip early.

I booked and paid for a room at this hotel on Hotels.com for Sat, Mar 28, 2026. When I showed up, there was nobody at the front desk, except 2 hand-written notes on the door that say: "Any reservations made were canceled, due to overbooking" and "Overbooked & sold out. Call 3rd party for refund". I was not able to get any assistance from Hotels.com that night, and the day after regarding my refund. Needless to say, TERRIBLE rating is given to Hotels.com and the WoodSprings Suites Austin Northwest.

Hotel was overbooked. I had a late flight coming in and they had no staff or room. Horrendous experience!