Best Western Houston Bush IAH Intercontinental Airport Inn

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This was a rough one. I booked this hotel for its proximity to the airport and the free shuttle. We followed the directions and called the hotel over we picked up our luggage. The wait time advertised was 15-30 minutes. We waited over an hour for the shuttle, and that was after calling three times. I’m confident the front desk clerk never called the shuttle for us. Once arriving at the hotel, our room was so musty smelling and the refrigerator was covered in rust. The shower didn’t drain well at all. I called the front desk, she came up, decided it was draining “fine”, then told me to call back when it really didn’t drain. The following morning we needed a shuttle back to the airport. I asked for the shuttle two hours in advance, then was told there were no shuttles available. Overall, the front desk staff was horribly rude…someone was always on a personal call or not at the front desk at all. The breakfast was terrible. We have stayed at MANY Best Westerns, and this was significantly below their standards.

Bed and shower was clean. The furniture and appliances were very rundown.

Parking is almost non existent. The entrance is not handicap friendly as they have to walk up a steep incline. The staff cleaned the room but never left us replacement towels. The room was humid and the floors constantly felt wet. The entire place has a weird smell to it. The pillows are small squares the size of your head instead of actual pillows. The water pressure is awful. I will never stay here again.

I found the cleaning to be desired because the floor was sticky, the towels and sheets stained, the mattress and pillow were of good quality the service I found well below the best western network that I always stay, the front desk were unwilling and still asked for bank information and Expedia recommends not to pass any information, I did but I found it strange because the other times it had never happened.

Very friendly staff thanks 😊

Hotel a buen precio ! Cerca de todo Y con Shuttle al aeropuerto, desayuno muy pobre y refrigeradora en el cuarto no servía Personal atento y amable

Breakfast was skimpy and OJ and bulk yogurt machine were empty with no notification sign saying empty. IAH free airport shuttle to hotel was great. AC vents with blowing fan were next to desk with chair, and vents could not be redirected, which was very annoying and very cold with needed AC because of 90 deg temps. Coffee machine at breakfast had reg coffee that was so dark, concentrated and bitter, that I had to add some hot water to the coffee cup to dilute the coffee to a standard cup of coffee, which would still be darker, bolder and more concentrated than any cup of Starbucks coffee. The coffee : hot water concentration ratio needs to be reset, or recalibrated to brew a normal cup of coffee.

Quiet room. Comfortable bed.

The property was nice but the TV was turned off - No Signal and no one could help.

the airport shuttle was really good and the drivers were nice. saw a roach in the lobby right where the food is served in the morning. united assigned over 30 people to this hotel due to a cancelled flight and there was only 1 person working so it took almost 2 hours to check in….the rooms were slippery and the bed/bed sheets were stained and dirty.