Benjamin Resort

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The Staff was super helpful and very friendly. The room pictures didn't quite match up to the rooms, but the room was clean, daily service was great, but my balcony faced another building, not the beach. No notice about that.

Room is severely outdated. None that i was shown match the pictures online. To get an upgrade to a decent clean-ish room, was told i would have an extra 900 baht a night. Mattress is rock solid and covered in plastic, making it incredibly uncomfortable. Also was chasing and catching cockroaches each night, handing them to staff to be told ‘i will get you a new glass’. This was all done by google translate as no staff spoke a word of English It was my second time in Kamala, and highly doubt i will be returning

Clean and comfortable stay. Peaceful nights in a quiet area on the beachfront. Lots of bars and restaurants nearby and a couple of 7/11 shops. All in all a fabulous stay.

You can walk barefoot to the beach

The location is great, the rest is terrible

The price was low, I was a little concerned. Very nice room and a value for the money. Very expensive in Phuket this time of year. Staff was great, good area to be near everything.

Can't say anything nice. Except the location, but not worth all the lack of basic comfort. It's way overpriced for what you get. Should be 25% of the room rates.

Room / 'balcony' was not as photos showed on booking. Our room was ground floor, which meant great access out onto the beachfront along the corridor, but our 'balcony' was a patio into the alleyway. The room overall was clean, but had a strong (unpleasant) stale smell which hung around for two days despite trying to ventilate. Room decor was outdated and tired, but the bed was very large and comfortable. Would have been nice to have a thicker bed cover available (only a sheet on the bed), as the aircon was either very cold or blew out warm stale smelling air. On the third day, we came back to find a cockroach in our room, which wasn't nice, but the staff were very good at dealing with quickly. There were beach towels available from reception for guests to use, towels were threadbare (beach and bathroom) and some shed clumps of black pubic hairs when using. The location was amazing, right out onto the beach and the Beach Fusion cafe does exceptional food and drink (breakfast, lunch and dinner - paid separately). Overall we would not stay again because of the hygiene problems, but the location was what saved it for us whilst we were there.

Horrible custoner services kept items I left behind and hung up on me when I asked for help getting items back

Do not book this property. It is infested with cockroaches and you will not get a refund. Expedia is to blame because they see the bad reviews but still keep this accommodation on their website. It’s not a hotel and it most definitely is not a hotel. It’s rooms on the beach that are in a very bad state of disrepair. Kamala beach is beautiful and the accommodation is in the best area of Kamala beach. But probably the worst accommodation in Thailand. Staff we absolutely lovely and helpful. This is a very honest review.