Muong Thanh Holiday Quang Binh Hotel

Stjärnbetyg baseras på Klooks översikt över fastighetens information (som tjänster och faciliteter som ingår, etc.) och är endast för referens.

Room is fine, staffs are friendly

first room of subpar and shower only ran hot water which made it impossible to take a shower but was transferred and upgraded to a better quality room. this is definitely a 3-star property not a 4-star or 5-star property. The gym, if you can even call it that, was nothing more than a home bicycle and a home treadmill with just a few dumbells & 1 lower back machine. Breakfast was ok. Made mysrlf some nice omletts. Toiletries & hairdryer were in the room. Slippers were not new!! Website claims 4 restaurants but there is only 1. Web claims steam room, but there is none.

We were told we'd been upgraded to a deluxe room. This had a separate seating area. One of the sideboards had become detached from the wall leaving the nails used to attach it to the wall exposed at the back and divots in the wall where it should have been attached. The plug in the sink was stuck in place and couldn't be moved. We called the front desk to get this repaired. Their solution was to remove the plug completely! We now couldn't draw a bowl of water! The swimming pool was outside the front of the hotel. Due to the large amount of road traffic about, there was a constant exhaust smell. There seemed to be no swimming pool attendant in situ and it was hard to get anyone to give us a towel each. Whilst we used the pool there we're several small boys using the pool under the direction of a nanny or parent. These children were not babies and it was not necessary for them not to be dressed properly without a swimming costume and were naked, apart from the life jackets they were wearing. This party had a small dog which ran around chasing people in this group. Finally when the dog went into the pool to swim about, we left. There was generally a lack of supervision to ensure that the pool was used correctly and not as a bath and dog wash! A tree near the pool dropped its leaves into the water. There was no attempt to clear this up apart from the early morning clean. The dining room was not tidied up during the meal service, leaving food spilt on the floor during the meal.

The hotel is walking distance to the town, is a quite town compare to other cities in Vietnam. The breakfast wasn't good for us, not much options, and the options there are not very healthy, greasy or good if you like an Asian breakfast but not so good if you don't like that option. The room is comfortable, bed is nice, except for the tub that doesn't have a curtain for a shower, so you ended making a complete water mess in the bathroom.

The hotel sales manager was outstanding and wanted to make our stay wonderful. The only downside was the staff spoke NO English (outside the front desk). We were served the wrong food and I couldn't get a massage due to lack of communication. I ended up having a massage at another hotel and was so relieved I could be understood. The hotel is beautiful but the language barrier was extremely frustrating. We noticed that this hotel is used for large travel groups where the guides stayed with them to translate for them. This hotel would be great if the staff could speak some English.

Nice view and we enjoyed our stay. It is a little removed from restaurant and other businesses. Nice walk along the river. TV reception was breaking up and garbled. WiFI worked fine. Interesting feature with picture window bathroom that allowed you to see the river while in the shower.

The hotel was very average. It didn't feel like a 4* hotel. Our room was tired and the 'gym' was a few dumbells and a couple of old machines. Breakfast was underwhelming and some of the restaurant staff seemed unhappy. The front of house staff were pleasant enough and let us check in early. We left after one night and stayed in town at a much better place for half the price.

Beds uncomfortable but the norm for this area, no AC in all common area, no towels at pool so had to go to front desk and wait, problems with door so had engineering come fix, front desk helpful and responsive to all of the little fixes. Breakfast buffet was poor-slow to refill, skimping on the meats, low quality of products, over cooked meals, very basic.

The hotel staff were very courteous and extremely helpful. The pool was well located and very well supervised.

Rather boring hotel. Limited front desk English. Tub filled very slowly.