Hotel ILUNION San Mamés

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Everything was great. Only problem was our air conditioning wasn’t working and it was super hot that day and night. Did complain about it, as it was so late when we checked in they couldn’t do anything. Staff were kind and helpful. Would stay here again next time, hopefully the air conditioning will work.

Super clean , modern. Excellent location at central bus station

The hotel is conveniently located above the intermodal, providing quick access to the bus terminal and associated parking. It's close to the San Mames stadium and there are a lot of food options within walking distance. The room was clean and comfortable with proper air conditioning. The bathroom was also great, with a build in bidet for the toilet. Our room had a view of the city towards San Mames Stadium - beautiful! I would definitely stay here again and recommend others to do so!

Very comfortable clean room - huge bed with excellent mattress and pillows. Good sound proofing. Good breakfast. Very clean.

there was banging at 8am which sounded like banging pipes

Hotel was very convenient whilst attending the European Rugby Finals and exploring Bilbao. Rooms were perfectly adequate for our needs though the configuration of the bathroom area was slightly unusual! Breakfast on our first morning was very basic so we ate elsewhere after that (Definitely recommend the nearby Bramar). Staff attitudes were quite mixed!

Landed in Bilbao and started our trip here before heading to Los

Great room. Nice and spacious with very comfy beds. Tea/coffee making facilities along with hairdryer and complimentary toiletries such as toothbrush & shaving kits. Room was clean with towels changed daily. Really good selection of food for breakfast in buffet style. Hotel is on top of the bus station and on tram stop. Look up when you arrive to locate hotel before google maps send you round in circles! Perfect location for a sports event at the stadium. Just a 2 minute walk. Bars and coffee shops around too.

A really pleasant, clean and central hotel that accommodated me and my bicycle for a couple of days. Fresh and with a pleasant breakfast / dining area.

1- I reserved a room that was classified at Expedia as king size/2 twin bed. I forgot to request a king size bed but I am normally given at check in, upon request, a room with a king size bed at any hotel. When I asked for a king size bed, the receptionist said no king size bed was available for the category I booked for but at a higher category only where I had to pay extra. He was very rude and strict and I had to respond the same but had to pay the pay the extra amount. 2- The so called higher category room had windows covered by metal mesh so you could not see outside. 3- Room’s design was quite depressive and cold. 4- Water accumulated at the shower drainage when taking shower, so I had to stop the water and wait for the water to go so I could continue my shower. 5- Hotel’s website at Expedia said the hotel had paid parking but apparently it was a covered public parking whose entrance was very difficult to find as there was no signs at all. So I had to make several rounds. Overall it was a very unpleasant stay.