BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

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Exceptional from start to end, facilities are well maintained and clean, breakfast buffet was delicious and great variety. Rooms were clean and minibar restocked daily at no cost. Staff were very attentive and helpful. Top notch!

The property and Room were fantastic for my wife and I’s Honeymoon.

Absolutely beautiful facilities and amazing customer service. The parking garage was very convenient and the breakfast was world class with great verity.

Double aspect balcony gave you the feeling of being in the mountains. Dave was almost our personal taxi driver with the amount of times we used the hotel/station shuttle bus! Dinner menu was too rich for our tastes

I visited in the last week of May and my 3:00pm check-in there was issue with the room so it took longer till 4 o’clock to give me the room. I was given 50 Frac voucher. But in Switzerland at a resort, doesn’t get too much for missing an hour. My room was a corner panoramic view of Iger. It’s a little bit expensive than a standard room even with that maintenance delayed that room‘s water glass hard, dry food stuck to it. The chips under the bed, the carpet and the leather bench holes from rips. That room is too expensive without any amenities.

Un lugar muy lindo comodo muy bien ubicado EXELENTE

The view was exquisite!

Everything about our stay here was excellent. Our Mountain View room was worth every penny. The staff were all nice and accommodating. The spa and lounge areas were all super clean and inviting. The overall atheistic and feel is comfortable luxury.

This was one of the most poorly managed “luxury”hotel stays I have experienced. We informed the hotel in advance that we were traveling with a baby and elderly parents and requested rooms close together. Instead, we were assigned rooms in separate buildings and subjected to multiple unnecessary room moves in a single day. The situation worsened when we were moved into a smaller downgraded room without disclosure or consent. The room had an open bathroom layout with no door to the shower area — only a glass wall opening directly into the room — which was clearly unsuitable and unsafe for a baby. Management later implied that we should have specifically warned them this layout would not work for a toddler, which was dismissive and unreasonable. Additional failures included: - our baby being incorrectly registered as a 13-year-old and nearly charged accordingly, - an unclean crib, - lack of basic family accommodations, - peeling and damaged furniture, - and failure to inform guests about the hotel shuttle, forcing us to make a difficult uphill walk with luggage, a baby, and elderly family members. What made this especially unacceptable was management’s response. Despite repeated written complaints during and after the stay, management minimized the issues, failed to offer meaningful resolution, and eventually stopped responding altogether. I would strongly discourage families traveling with children or elderly relatives from staying here.

This was one of the most poorly managed “luxury”hotel stays I have experienced. We informed the hotel in advance that we were traveling with a baby and elderly parents and requested rooms close together. Instead, we were assigned rooms in separate buildings and subjected to multiple unnecessary room moves in a single day. The situation worsened when we were moved into a smaller downgraded room without disclosure or consent. The room had an open bathroom layout with no door to the shower area — only a glass wall opening directly into the room — which was clearly unsuitable and unsafe for a baby. Management later implied that we should have specifically warned them this layout would not work for a toddler, which was dismissive and unreasonable. Additional failures included: - our baby being incorrectly registered as a 13-year-old and nearly charged accordingly, - an unclean crib, - lack of basic family accommodations, - peeling and damaged furniture, - and failure to inform guests about the hotel shuttle, forcing us to make a difficult uphill walk with luggage, a baby, and elderly family members. What made this especially unacceptable was management’s response. Despite repeated written complaints during and after the stay, management minimized the issues, failed to offer meaningful resolution, and eventually stopped responding altogether. For a property marketing itself as a luxury alpine resort affiliated with prestigious hospitality brands, both the serv