Kenran Resort Ubud by Soscomma

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I booked two nights but on different platforms. The first night direct with the property and the second one through Expedia. During checking in I advised the staff of that and was advised that it was OK and we would have the same room for both nights. However on the second day around 10 am as we were leaving to go into Ubud we were told that we had to move rooms ( without any prior advice). I informed them that our driver will be there in 5 minutes but they forced us to go back to our room and pack our luggage. To book a buggy for transport I called Reception and was informed to call Housekeeping???? She couldn't do that? I asked the reception about both pools closing time and I informed the lower one close at 7 pm and the top one at 6 pm so I went to the lower one around 5:30 pm. Whilst at the lower pool at 5:45 pm I was looking for Pool Towels and eventually found I staff member staff member hiding in there back on the his phone. I asked where I can Find a Pool Towel and was told that the pool closes in 10 minutes. I replied that I still need a towel and he told me to go to the top pool to get a towel.

Amazing rooms and pools. In middle of jungle, so very sedate. Suits most, but if you like walking out to a restaurant, you’re out of luck. You need a cab to get in to Ubud Staff very friendly and kind. Slow at breakfast and they ran out of beer in restaurant. I’d still give it a 9/10 though. It’s beautiful and relaxing.

Had Ana amazing stay! Staff was very kind and always remembered where I liked to sit and what items were my favorite. My only thing was I wish smoking was not allowed in the restaurant. I had to move to try and stay away from it and it kind of ruined my meal.

This place was gorgeous and truly the best place we stayed in Bali. The room is incredible, with a private infinity pool and beautiful views of the jungle and valley. Tons of birdwatching and monkeys in the distance. Staff were kind and responsive and friendly. We loved it. The massages at the spa were amazing, and the resort even had an Indian restaurant! My partner is Indian and said the food was so excellent. Overall would 100% return for a longer stay.

5 star view and room but with 1 star service and management. The view and room itself in this hotel is incredible and would be a 5 star place to stay. Unfortunately it’s really let down by the way it’s managed and the service. The service is really average and for the price your paying it’s not good enough. For example you don’t even get tea and coffee with the average breakfast they provide, they try and charge you extra. There is also a big issue with bugs and ants, completely understand the hotel is in the forest so outside will have bugs but they could have some repellent at the room entrance to stop so many animals getting in. All in all with some improvements this could be an amazing hotel but currently for the price you pay it isn’t worth it.

the rooms smelled of raw sewage whenever someome above us used the bathroom. The cleanliness of the breakfast area was awful with insects crawling all over the food, which had some very limited options. The dining in the restaurants was above average. The staff were excellent. Great potential for the resort, just lacked the cleanliness and amenities of a property one would expect for the price paid. Overall, a below average experience and rating.

Please is great for a get away from everything

Loved staying here, it’s absolutely beautiful!! Very quiet and everyone is so nice. The breakfast options could be better, the food in general is very limited. But a great place to stay, love the private villas.

It’s very nice and quite if you after a nice place to relax and live a jungle waterfalls life go there . The view is fabulous

Amazing location! The view and pool are beyond words! Will come back!