Sunday Hotel Near Petronas Twin Tower (Formerly Suasana Suites)

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Had to pay cash which was very annoying as they said they don't accept Visa. We had just got off of a 4hr train trip and had no cash on us. Hotel does not have an ATM so had to walk to find one. Wifi wouldn't connect. Room had a very funky smell to it..we had to open all if the windows to try to make it go away. Bathrooms had mould. Would not stay there again.

When I lost my passport on the Grab and I inform to the staff and Manager and all are many assist to me for finding my passport. Very very good for service and assistant.

Great location Very clean and amazing amenities Special mention to Abdu Jalil my flight got really delayed but he was waiting for me

No other eating places nearby Breakfast not provided although our reservation mentioned that we would get breakfast

Confirmation email had incorrect information on it. Said front desk closed at 10pm, luckily for us it was 11pm as per another booking sites information. Phone number in the email was inactive as was another number we tried from another booking site. No way to call. Suite cleanliness wasn’t the best. Mirror in bathroom was dirty, shower had a musty smell and floor has a fair few hairs on it that weren’t mine. Only 2 towels provided, no bath mat, no hand towel, no face cloths. Fridge wasn’t cleaned and wiped out from last people, no cloth or teatowel provided for the kitchen. The pool area and pool was lovely, but the few lounger chairs around were all broken. Wifi was a little intermittent

When we arrived at the property the check in was very poor. We got to the room and there where no towels anywhere so we had to contact reception to bring us towels up. When the towels arrived they were filthy dirty some of them which we ended up not using. The room was dirty and scruffy and some of the bed sheets were stained. In one of the bedrooms with the twin beds the floor was buckled and upon pressing it we could hear water underneath in which we informed reception. We had breakfast the next morning which was repulsive and we refused to eat the food and just walked out as the staff gave us no satisfaction. We informed reception they told us to take it up with Expedia so I am commenting now on our experience. I would keep well clear of the 3 bedroom apartment its not worth staying in any capacity. If Expedia can please contact us in relation it would be appreciated.

Dante imagined nine circles of hell. He missed one, and that circle is called the Sunday Hotel Near Petronas Twin Towers. We checked all the reviews and it looked great, but with new management comes new depths of gross incompetence. We booked through Expedia, were it stated we could pay on arrival and there was a breakfast buffet and pool available for guest use. Reviews said there was a a place to store luggage prior to check-in. This information was not correct Here are some bullet points. - the coffee machine and cafe accept credits cards, but reception ONLY accepts cash or bank transfers. You read that correctly. We were given directions to walk to an ATM. Those directions were completely wrong. It was 35 degrees Celsius. - despite booking a studio apartment for three adults, they only cut one key initially and insisted that was all that was possible. - the rooms were “made up” as long as you consider having no towels or spare toilet paper to be made up. Towels finally arrived after 7 hours of complaining. Toilet paper never did. - the buffet breakfast is a dingy cafe with four items on the menu and no buffet. All items arrived cold despite being there early. - the pool looks nice, but they left a closed sign up in front of it our entire stay with no explanation. -luggage storage is at a grocery, and costs extra. The staff did not even bother to tell us this much after saying they wouldn’t accept it. We had to ask. - WiFi is not reliable Stay anywhere else.

Breakfast is terrible. Chef don't serve an extra piece of bread. No tea or drink if you late to have breakfast. I left a loaf of bread for the cook to serve others if someone asks. The apartment was superb. But WiFi was down for the whole day

While the room is beautiful, There are many problems with this facility. The worst is security. There in room lock did not work, so I was unable to put my cash in the safe. I just discovered I am missing 300 usd that I stashed in my backpack. I often travel with a stash of cash and always lock it up in the safe. This terrible place did not have a working safe, and I was screwed. I would never stay in this place again

Had a large family of 6. Was a very comfortable stay. Great location. Short walk to night food market and Bukit Bintang. Customer service from management was excellent!