Melbourne Knox Central Apartment Hotel

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Been a week still havent got deposit back

Apartment was good but was unable to get the wi fi to the tv working and there was never anyone in reception to help. Had to take the quilt off bed as multiple nasty stains on it.

The apartment was not clean. The walls had stains, the carpets and corners had dust accumulated.

On arrival reception not manned, Finding carpark space was difficult Basement carpark Lifts incorrectly marked Room not clean, crumbs on floor, marks on glass tables Pool was good, location was good. Administration not good, took 1 month to get pre authorised deposit refunded, as property did not clear pending amount.

Having own laundry service was perfect! Room was quiet even while being on a main road. Pool was perfect, we utilised the steam and sauna rooms. Everything was great!

Sparce interior, super unfriendly and unhelpful reception.

Had trouble entering the room as door was tight had to use foot the push on bottom of door, door to balcony had the glass broken, bedroom door had damage hole in door chairs in kitchen all the screws were loose dangerous to sit on stayed 5days never once was reception staffed all communication was by message room was clean carpet was stained room was not serviced during the 5days

Internet was ok but not the fastest. The rooms were well appointed but things missing in kitchen that it needed, like egg flip, peeler, serving spoons, teaspoons. The bathroom needed facewashers. Said in compendium that mini services done daily with towel replacements if wanted. Never saw anyone in the 4 days we were there, no towel changes. Plenty of secure parking but to access garage you had to get out of car , walk around to passenger side to tap fob to control panel so gate would go up. And its on a very steep angle. It would be hazardous to elderly or those with mobility issues.

We arrived after an early morning International flight and were very lucky to be allowed to leave our bags. Note: the reception says 6am to 9pm but requires the use of an intercom and dependant on a staff member being present elsewhere in the building to answer you. The room was comfortable with linen, cooking utensils, cutlery, crockery etc provided. Also containers of hand wash, body wash and shampoo/conditioner. These had not been refilled prior to our 7 night stay so we ran out. The comforter on the bed was stained with three large yellow stains so that was shifted to the floor. We could not get a connection to the internet. It would connect and then drop off so we gave up after the second night. The room could have been cleaner but was OK. The outside covered in terrace, however, had spider web and nasty flies that bit/stung and was very dirty. Not enjoyable to sit outside and enjoy the late afternoon sun. The jewel was the swimming pool. Beautiful, long, deepish and CLEAN. The sauna in the pool area was also a nice way to relax after a busy day. Good transport options to Melbourne Cioty with a bus Interchange across the road at Knox Shopping centre which takes you to Bayswater or Belgrave Trains or Vermont South for the Tram into the city Knox Shopping Centre has all you need plus many extras. Great place to shop, dine, drink, watch movies, banks etc

location fantastic, facilities (pool, sauna and gym) looked great but we didn't have time to use them. I don't recommend checking in out of reception hours- missed out on a lot of information that would have made our life easier. Couldn't use TV as remote wasn't working and there were no towels in our room upon arrival. Room could do with a decent clean.