Spa World

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The room was big and spacious which is a rarity in Japan. While it was a very comfortable room to stay in, there was a strong mouldy smell in the room that did not go away until we opened the window. There was visual dust on lamp ropes, TV, and some oily finger prints on the cabinets. But that pretty much it. I would 100% still stay there for the onsen and spa amenities. They were the highlight of the trip! Everything was clean, functional, comfortable to use, and very accommodating. The onsens with the saunas were absolutely amazing and I would highly recommend this place for everyone. Breakfast was also not bad, I would give it a 7/10. Food was fresh, clean and pretty tasty. Nothing crazy, but good enough for breakfast time. I would still highly recommend this place.

This is the king of all onsesns in Japan that you get to use for free anytime while staying at the property. There are a few rules like no shoes at all in the entire place, but once you learn them it's all good. The area is great in the heart of shinsekai with dozens of options to eat. I have just booked another stay since I liked it so much. Oh and the breakfast and the gym are really good too.

2 full levels devoted to Onsen! Top floor has a beautiful view of the neighborhood. Great variety at breakfast. next to a fun neighborhood.

Felt nuisance to take my shoes off at first, however in order to keep the cleanliness of the floors it should be necessary. Situated next to Tsutenkaku tower with many interesting restaurants. I enjoyed the Spa experience during my stay, highly recommended.

The amenities were okay but I didn’t like the room. Too small and smells strange, we had to spray an air freshener. I somehow regretted booking but my kid enjoyed the pool and waterslides. The place is great as a spa but not as a hotel.

This hotel is part of a bigger business of running a large public spa , called Spa World, visited by many locals. Understanding that then you’d understand the particular way the hotel asks of its customers, such as checking your shoes upon arrival and walking around in your bare feet until you leave the hotel. Our room is in the annex building and walking around without shoes in March’s cold weather is odd, especially when the bridge connecting the two buildings is basically outdoors. There is no telephone line in the room so when we needed something we had to walk all the way to the front desk in the main building to request it and then a staff member would walk with us back to our room to take a look at the problem. The business model is to apply Japanese efficiency to cost cutting, not customer service. Everything is DIY. We don’t mind that in general, but… They charge extras for using the spa , which attract a lot of local young people. The property is near the city zoo so there are a lot of young families with kids using the facilities of the hotel. Expect the staff not being able to communicate in English and using quite a bit of Google Translate in interacting with them. I enjoyed going to the spa area but it would have been a much better experience if they apply some of their Japanese efficiency to customer service , not just cost cutting. I felt like paying a Hilton price but getting a Travel Lodge motel service ( hay but the motel is connected to the Spa World).

コミュニケーションエラーが多い

Staff and cost versus stay

Yes…everything was great

Thank you! Enjoyed 3 days here.