Tian's Resort

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I had chosen this resort because the pictures, and reviews looked good. I was here with my 2 adult kids . We got to the hotel a bit late from a day of exploring. Wish we did earlier. The place was nothing like the pictures showed. It looked run down. The towels were stained. We would’ve stayed at least for one day, but the noise for airplanes above us, the fireworks, and strange noises outside our room was too much to handle for us. We couldn’t stay.

Very kind staff and great room :)

I’m surprised that this “resort” qualifies to be on hotels.com. DO NOT STAY HERE!!! There is nothing good to say about this place. This place is worse than a hostel. Heed my warning. You will be sorry, if you don’t. It was so bad that I left almost immediately.

The place was amazing and I highly recommend it! Staff was so friendly and they went way above and beyond expectations. 10 stars!

Room was spotless and service was immaculate

Really great stay. Large spacious rooms with amazing views of Tianmen Mountain. Owner is super sweet and accommodating. Restaurant at the guesthouse is some of the best food we’ve had on the trip for an excellent value - close to downtown and the airport. Note that on DiDi / AMaps it only comes up as Zhangjiajie Bantian Homestay.

Very nice owners and very hospitable. They were always available to help us if need be and accommodated our later check out when we asked. Rooms are very nice with great views of tianmen mountain.

Cute little boutique hotel- it was decent enough! We only stayed for a couple of days with my friends. Overall not too bad! The only frustration we had was getting DiDi and the app can’t recognize the name of the hotel.for some reason the address that they provided on their website is not accurate. So if you are staying at this place, make sure to communicate with them and get the right address and save it on your phone.

The highlight of the hotel is the customer service of the family owned business. The hotel is decent and has everything you need, The staff went above and beyond to help us out during our stay. Don’t wait and book it, they helped us arrange the tours and transition, you won’t have time to spend at the hotel as the tours are the entire day from early morning till late pm. It is really close to the airport. We are so lucky we booked this property. They are truly amazing

The accommodation is good for what it offers given the low price and the location. While it is not located in town, it is convenient and fast to get to town or the airport via local taxi or DiDi. The couple who manages the accommodation is friendly and proactive in addressing any issues. Only criticism is the poor noise isolation from the windows. There are a few sources of noise in the area. Firstly, as the accommodation is near the airport, you will get occasional noise from planes though this is a minor issue as there are not many flights into the airport given that this is not a big city. The second source would be the noise from the cars if your room faces the road. The last and most major source of noise would be the frequent ‘gun-like’ sound that is played to chase birds away (probably for the airport). This sound comes at regular intervals which can be annoying and sometimes alarming as you do not really know when it is being played. The accommodation would benefit greatly from installing double-glazed windows to block out these noises. Other than that, it was a pleasant stay and it is evident that the couple are doing a lot to make the accommodation a pleasant place for their guests. All the best to them!