Comfort Inn & Suites Arlington Heights - Schaumburg

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Professional and friendly staff

Clean room, friendly staff

Our flight got in early, so we knew we might be too early for check in. The first employee we came in contact with told us there were no rooms available. We were able to leave our luggage and go get lunch. There were two other families in the same boat. When we got back, a new employee told us rooms had been available for hours. The lobby looked nice and clean and our room was good with the exception of the bath tub. It was so worn and dirty looking. The soaps had been ripped off of the wall. I explained this to the front desk and asked if there were any better bath tubs. They said that they were all the same because the renovations weren’t complete. They offered to clean the tub, but they didn’t come for a couple of hours. My husband walked to the store and bought cleaner so we could clean it. The breakfast was good and was well stocked.

when we checked in, the general manager had to call to see if our room was ready and it wasn’t, so they gave us another room. it was really close to the front doors, but it looked like it hadn’t been even used or touched in ages. the bathroom was disgusting, with scum on the toilet as well as water stains AND a dead bug in the bathtub, there was red lines from paint or a marker on the side of the bed and about a foot and a half along the floor, the microwave was dirty, and also, the safe was broken. when we complained, the lady at the front desk sounded like she didn’t even care or like she somehow knew we would complain about it and reacted like it was nothing. we chose this hotel because it was decent priced and the photos made it look nice, and it was everything but. my first real bad hotel experience.

Beds were good. Lobby was updated. Bathtub needed an upgrade. A bit musty smell upon entering room. Good price for a place to sleep.

Called down to the front desk twice over a 4 night stay about the television not working, never did get resolved. First room was absolutely filthy, called down, switched us rooms, was better. Apparently some rooms, the bathroom had been remodeled. The first room the tub was basically black on the bottom it was so filthy. Friendly staff but not a very good property in all

Chill and relax

Hotel was nice, but the bathroom in room wasn’t clean at all look like it was used before I got there! But other than that good hotel!!!

Upon entering the driveway this looks like a great place to stay. Most of the trees and bushes need a trim so you need to park further out of the spaces then you should so as to not scratched your vehicle. You enter the lobby and its a nice comfy lounge area. The issue starts when you go up to the counter. It seems like there is never anyone there to help and no way to ring for someone othere than shouting out for help. Then finally someone comes around from the back with little to no enthusiasm as if its a burden to help us. Once you finally get checked in and go to your room, there is a lot of things that need attention to. Its possible that not all rooms are the same. The room we were given had random white marks on the carpet. The knob that controls the HVAC system was falling apart and rusted. The heating and cooling unit needed a good cleaning. In the restroom the shampoo and conditioner bottles that they glued to the wall had fallen off and torn off the paint. It seemed like they hadn't done a proper cleaning/check. My room did not have an iron so i went downs stairs to ask for one around 7:00am but as you can imagine there was no one there. I had to go and look for someone available and ask if they could provide me one. They offered to bring it up to my room. Two hours later no iron still i had to go back down and ask once again. Finally the brought it up. I also requested room service and they neglected to do so. Will definitely not be returning.

It’s was a nice hotel but I was just using it for layover for a road trip. Didn’t get to enjoy it much