Billesley Manor Hotel & Spa, a Tribute Portfolio Hotel

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Nice venue, convenient for our needs. Old building with many small narrow staircases which made access a bit challenging. Pool and spa were nice. Restaurant was okay, but a bit pricey for what it was. But we were a captive audience. Who wanted to go searching for somewhere else to eat?

Overall, our stay was pleasant, but the check-in experience and spa facilities were disappointing. At check-in, we were asked if we had stayed before. When we said no, we were simply handed a room key and told our room number. As the hotel is spread across multiple buildings, we then had to ask where our room was, where the spa and pool were located, and where to find the restaurant. None of this information was offered proactively. The room key card included a QR code, which we assumed would provide useful guest information such as Wi-Fi details, room service menus, or hotel facilities. Instead, it linked to the Marriott app, which contained very little useful information. We couldn’t find room service information in the app, on the website, or in the room. When I asked reception, I was told it was available on the TV. After trying unsuccessfully to find it there, I called reception and a paper menu was eventually brought to the room. By then, we had already decided to eat elsewhere. The spa facilities were also disappointing for a hotel of this size. The dry sauna seats only three to four people and the steam room around four. In addition, many of the loungers around the pool appeared poorly maintained, with the fabric covers heavily stained and blackened in places, which looked unhygienic. The hotel has potential, but better communication, clearer guest information, and improved maintenance of the spa area would significantly improve the experience.

Lovely property. Front desk staff very helpful. Requested housecoats and slippers, slippers never came, housecoats was the rattiest thing I have seen, would fit a child and both had no ties. I stayed two days and they never vacuumed my room and there was a spider on the ceiling and a huge cobweb in the window that I cleaned. I had to ask three different people to fix the safe before it was fixed. Dining staff was extremely slow with picking up dishes and the food was not very flavourful for dinner or the breakfast buffet. Would I stay there again…no, go somewhere else for your $.

This is my third stay here, and my first in one of the outbuildings. Despite my stated wish to be in the main building, I was assured I would love my upgraded room. I didn't. I had a huge lovely bedroom and bathroom, with no closet. The closet was in a second bedroom which room, as a solo traveler, was of no use to me. Both that room and the bathroom had a step down which I found annoying/dangerous. However, everything else was lovely. Breakfast buffet and related service was great, dinner was splendid, and there was comfortable seating available in the bar and lounge in which to relax and enjoy refreshment. The grounds are gloriously manicured, there is more than adequate convenient parking, and staff is friendly and helpful. The location is wonderful for Stratford theater and shopping, and there are a plethora of gardens and interesting sights nearby. Despite my room inconveniences, I will happily stay here again.

Absolutely loved our stay at this gorgeous hotel. Sitting in the garden was so good for the soul ... so tranquil and perfect. The rooms were so beautiful. My bed was HUGE and the bathroom was so clean it was SPARKLING. I also loved the pool and the Spa staff were so helpful. Highly recommend a stay here and I will definitely be coming back.

Thoroughly enjoyed our stay very comfortable lovely garden staff helpful breakfast great dinner a little expensive

Nice choice of buffet breakfast. Lovely, friendly, helpful spa staff and a delicious dinner.

Property is beautiful, the only thing was we weren’t given any information on the amenities on check-in and there was no book in the room. We had a hard time finding the pool, which we had to go through the bar and through the gym to get to.

The hotel is brilliant and beautiful. The only drawback is that for such a nice hotel the restaurant is mediocre at best. Not worth the price they charge and the offerings are just as common an a below average pub menu. Even the burgers were ‘meh’ according to my teens. My Caesar salad was even less tasteful. Restaurant aside, the grounds and facilities were fantastic!

Our second time here. Fabulous staff and food. A treat but not too snooty that you feel out of place. Free parking a bonus! Breakfast really good. Room good but bed uncomfortable. Would have preferred a separate shower to one over the bath. All in all though a great stay.