Extended Stay America Suites Tampa Airport Spruce Street

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Clean room, good breakfast

Awful bed and the air conditioner never got the room to a good temp.

I checked in after 11pm which was a process to get my room key since the front desk was closed down. Once getting to my room it smelled so strongly of a chemical odor I couldn’t sleep and it gave me a migraine. I even opened the windows and ran the air conditioner on high, but that did not help. I contemplated going to my car several times to sleep during the night and ended up checking out early. The hotel looks nice from the outside but apparently you get what you pay for.. I wasn’t offered any kind of compensation. Do NOT recommend to stay here.

1. This property is short staffed and poorly run. 2. It’s filthy to the point that one night the foyer smelled of urine. They had a room for vending and laundry that was also filthy. 3. I had a family medical emergency and had originally been told twice that I could check out early without penalty then had to argue when the manager said no. Ultimately, I was able to get a refund for my unused nights from Expedia. 4. I felt so unsafe as a woman sleeping alone at night that I slept with a chair and my suitcase blocking the door. 5. Our room was clean enough to stay three nights because everything was sold out due to the BTS concert but I couldn’t get out of there fast enough! 6. One night we even had handwritten notes slipped under our door from strangers promoting their personal YouTube channel! 7. The “breakfast” consists of small muffins and granola bars with no supervision so children and guests would grab handfuls not leaving enough for others. 8. The property is walking distance from shopping— one plus.

The staff was phenomenal and very helpful

Renovated and good customer service

Enjoyed our stay, room smelled like cigarettes when we first walked in but once we got use to it was chill.

Extremely quiet even though we were on the first floor. Room was clean and bathroom had plenty of hot water. Did not have coffee or grab and go. Front desk interaction was fine. Only stayed 1 night.

The room was dirty, hair in tub. Refrigerator handles were broken off. Room next door was talking, laughing and loud until 4 am. Very disappointing.

I'd I could give 0 rating I would. The customer service here is the worst of the worst. Any question that I asked to the front desk they replied with attitude and flat out rude. We also got an additional $200 taken apart from the deposit when we checked in. When checking out the front desk said the cleaning lady accused us of allegedly broking something, and when we asked what the item was they only said "I don't know." When we asked to speak to a manager they just pointed at the number to contact and said "there". Aboutly disgusting of a service here. Save your money and go somewhere else. This place needs a regional manager check.