Keio Plaza Hotel Sapporo

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Staff are not helpful. They are not honest about the room description and didn’t mention that rooms face train tracks and get lot of noise in the night. We had to pay extra 24,000 Yen to switch to non-track facing rooms. We had already spent 225,000 yen for two rooms and that was additional on top of that. We have travelled around the world, and have seen hotel staff go out of their way to make the stay comfortable. This place, not so much. Very strict about taking out any food from the breakfast area. We had paid for our breakfast, but our teen couldn’t wake up on time for breakfast. I wanted to take one small pre-packaged sealed icecream container (literally 5 spoons worth) to the room to give it to him. The lady at the entrance of buffet place was so rude. She snatched it from my hand and yelled. They should get some lessons in hospitality industry before running a hotel. Avoid this hotel. Stay at Marriott/Hyatt etc western properties if you want to be treated well. This was an expensive stay, but poor staff behavior completely ruined it for us.

Very clean and well organized hotel.

Really nice hotel within easy walking distance from train station and a number of restaurants and convenience stores. You are some distance from the vibrant centre of Sapporo and taxi fares are quite expensive if travelling daily to these areas. Airport bus leaves from the hotel which is really convenient.

Everything was good. It would be good if the breakfast can also cater to vegan or vegetarian guest as the options were very less.

Beautiful hotel, only a few blocks from Sapporo station, easy walk. Breakfast was fabulous. Room was nice and spacious. Only strange thing was the gym didn’t open until mid morning and there was a charge to use it!

Delicious breakfast and very comfy rooms. Highly recommended.

Very helpful concierge, she was able to help us book a delicious fresh scallops dinner. Thank you!

Breakfast was disappointing. It never changed during the two one week stays we had at the Keio. Main weakness was on the western side--oddly textured scrambled eggs and a lack of bread varieties. On the Japanese side, ingredient quality was high, but soup stock for Ramen did not taste good and the sushi station was repetitive. Overall, it's a little of this and that, but nothing stands out.

The rooms were spacious and clean. The staff were also very polite and professional. This is my fourth time staying in this hotel.

This is an excellent and elegant hotel which we enjoyed greatly! The staff are attentive, kind, and immensely helpful. The property is immaculately clean. The amenities, such as restaurants, are outstanding. The buffet breakfast was world class. Thank you for a wonderful stay!