Urban Home Self Check-In Hotel

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silverfish in the bathroom, tv almost non-functional, cheap and dirty, smelly, no staff, for 1 night it is ok if you get in the room before dark. 25-30 mins away from the Rathaus. if on a budget you can risk one night. otherwise better options in other hotels.

the bathroom had a strange scent. checking in was a nightmare. calling the second floor the"first floor" is apparently the "way it is done" on Germany. The employee knocking on my door telling me (in German) that I need to leave at 11. Even though it was only 10? I would recommend staying somewhere else. the price was not worth the experience

Keep it up

Not a fan of the self check-in

This is like a fancy hostel. It has false advertising. Let's get into it... To start with, when we got there, they say that their office is opened everything day with staff, but it's not. They keep the lights off to where you don't see anybody in there and the door locked, you use a lock box up front to get your key. They send a message saying to call to get a code for your key, but then when I called I was met with the rudest man. He tells us to come inside, but the office door was locked and the lights were off, so he bursts open the door and tells us to check in with the box in a demeaning tone. I explain that he doesn't need to be rude because the message said clearly to call and get a code, but alas, he continued rudeness. There's false advertising because the office is never truly open, the lobby area is not available for guests to use, and no friendly staff in sight. I believe the man was sexist against women because he gave condescending tones towards me, the woman who reserved this, but was friendly towards my husband. It's 2024, not 1902. Anyway, we were given the room Las Vegas and we walked to it and found the bathroom was booming with Silverfish (bugs) which is so GROSS! They can eat clothes, too. We stayed in that room for one night and honestly, this was the first time I ever considered a refund and leaving, but they told Expedia they wouldn't do any refunds ever (SO BEWARE)... We were changed to the Istanbul room. I don't recommend this place, clearly.

A good experience!

Staff responded quickly to our request

There is no fridge or microwave in the room i stayed in

Being in the city and not too far from a bus stop was nice, it was cool. I wish there was a fan in the room for the summer heat

you never people working foir this hotel. also it was terrible when i arrived. nobody was there and they dont even send me a code to open the door, i was glad i met one of the customer who has a mobile phone and call the number. but terrible logistics