Hotel Crown Hills Yamagata

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アメニティ等の品揃えが良い！スタッフさんも忙しい時でもすぐに対応してくれてとても良かった！また山形に来ることがあれば是非利用したい！

Room got the job done. Was small but big enough to sleep. Great staff and service.

Good

What a terrible hotel. Such a waste of money staying here. It feels like you're staying in an apartment in a low-income community. The interiors are tattered and are poorly maintained. Wallpaper chipping off everywhere. Lots of black stains on the walls. Laundry room is so dirty and the machines do not look like they are cleaned regularly. The dryer takes forever to dry so you'll need to keep on adding money. It is advertised as a three-star hotel but definitely feels and looks like a motel. The pictures do not show the condition of the hotel. Entering the building and walking along the halls made me feel scared. The receptionist was quite rude and definitely did not show the Japanese "omotenashi" spirit. I booked a non-smoking room but it seems like the smoke from smoking rooms gets transferred through the air conditioning vent that is shared throughout the rooms so I had to suffer through the smell. Gave me a huge headache. Called the front desk around midnight but there was no one. I definitely, absolutely do not recommend staying here.

Good location - pretty close to the station. Excellent service - friendly staffs.

It's very close to station. There was a nice selection for breakfast.

Good location

Hotel Crown Hills Yamagata is conveniently located near the train station and an easy walk to the downtown area. Not only were the staff polite and helpful, our room was comfortable and quiet. The amenities we expected were there, with the option to get additional items we needed, and extras we didn't expect, including a robe and slippers. This hotel also included a washing machine and dryer available for its guests for a reasonable cost. We would stay here again!

The hotel is close to the railway station and there are many eating places nearby. They open till late in the evening which is great cos I reach the hotel around 9 and reliefed that I can still have proper meals. However the parking spaces near the hotel are rather expensive and the cheaper ones are about 7-8 minutes walk away. The room is fine but a bit small.

I really enjoyed staying at this hotel. Note: the reception desk is on the 3rd floor.